Medical & allied health · Melbourne
General practice, dental, physiotherapy and specialist rooms across Melbourne's northern suburbs. A documented two step clean and disinfect using a TGA listed hospital grade disinfectant we name by its ARTG number, with the paperwork written for your accreditation file.
The protocol
Most cleaning failures in a clinical setting are not laziness. They are a disinfectant sprayed onto a soiled surface, or wiped off before it has had time to work. Both look finished. Neither is.
Physical removal of soil with a detergent and a clean cloth. Organic matter inactivates a disinfectant, so a surface that has not been cleaned first cannot be disinfected no matter what is sprayed on it. This step is why a clinical clean takes longer per square metre than an office clean, and it is the step that gets skipped when a contractor has priced the room as if it were an office.
Whiteley Viraclean, a TGA listed hospital grade disinfectant, AUST L 69000. Applied to the cleaned surface and left for the contact time stated on the label rather than wiped straight off. We name the product and its listing number because you can check it, and because a quote that says "hospital grade products" and nothing further is telling you nothing at all.
Red for toilets and urinals, yellow for other bathroom surfaces, green for kitchen and food preparation areas, blue for general surfaces and glass. Cloths and mop heads are laundered between sites, not rinsed and reused across rooms. The chart is fixed inside the cleaner's cupboard at your practice.
We clean environmental surfaces. We do not handle clinical or related waste, sharps containers, contaminated linen, instrument reprocessing, or anything inside a sterilising area beyond the external environmental surfaces your practice nominates. That boundary is written into the scope in plain words, because a boundary everyone assumes is a boundary nobody owns.
Room by room
Quoting a clinic by floor area alone produces a number that is wrong in both directions: too high for the corridors, far too low for the treatment rooms.
Examination couch and its controls, hand basin and taps, bench surfaces, chair arms, blood pressure cuff hooks, curtain rails, door handles and light switches. Two step clean and disinfect on every high touch surface, every visit, and a couch that is cleaned rather than paper-changed.
Higher frequency, a wider high touch list and closer attention to floor edges and skirtings where fluid tracks. Trolleys, stools, mobile lights and equipment contact points are named individually in the scope rather than covered by "wipe surfaces".
Chair, delivery unit, bracket table, spittoon exterior, cabinet fronts, light handles and the operator and assistant seating. High touch density in a dental surgery is roughly double a general practice consult room, which is exactly why the room is timed separately.
The busiest surfaces in the building and the ones your patients judge you on. Seating including the arms and the underside of arm rests, reception counter, screen and card terminal, children's area, magazine table, water station, entry glass and door furniture.
Pans, basins, taps, dispensers restocked, mirrors, hard floor with a dedicated mop, sanitary units serviced, and the accessible washroom's grab rails and change facilities where fitted. Dedicated colour coded equipment that never leaves the room type.
Kitchen, staff room, corridors and stairs. The lowest risk part of the building and the part most contractors over-service to fill the visit while under-servicing the rooms that actually matter.
Accreditation
The person who signs a cleaning contract at a medical centre is usually the person who also has to produce evidence at accreditation. Those two jobs are the same job, and almost no cleaning quote is written as though they are.
So the documentation is the deliverable, not the extra. A dated scope of works per room type with frequencies. A chemical register with a current safety data sheet for every product on site, which in Victoria answers the Occupational Health and Safety Regulations 2017. A named disinfectant with an ARTG listing number. A monthly scored inspection. Police checks on every cleaner attending. All of it in a form you can attach to a file without rewriting it first.
A 180 square metre practice in Craigieburn with six consult rooms, two treatment rooms, reception, two staff areas and three washrooms, cleaned five evenings a week, works out near two and a half hours a visit. At the Melbourne clinical rate of $72 an hour, across roughly 21.7 visits a month, with periodic carpet and hard floor work amortised across the year and contract management shown as its own line, the fee lands near $4,200 plus GST a month.
Our clinical rate in Melbourne is $72 rather than the $66 we charge in Perth. Melbourne clinical cleaning genuinely runs from $60 to well past $85, and pricing below that band would mean either cutting the protocol or losing money on it. We would rather show you the number and explain it.
Where
Melbourne's north is adding clinical floor space faster than almost anywhere in the state. The Northern Hospital precinct at Epping anchors a large public and private health cluster, and the surrounding development is bringing new medical suites, day procedure space and allied health rooms with it. Every one of those is a practice that has never had a cleaning contractor, which is a very different sales conversation from displacing one.
Further north, Craigieburn has a growing medical cluster serving one of the fastest growing corridors in the country. Closer in, Preston carries the densest concentration of dental practices and allied health rooms in our catchment along High Street, and Coburg adds allied health above the Sydney Road retail strip.
About forty minutes, arranged around your list rather than through it. We measure, count rooms and fixtures, and ask what your last accreditation raised.
Consult, treatment, surgery, waiting, washroom, staff and corridor are each timed and specified separately. You see the hours, not a lump sum.
Public liability with the care, custody and control extension, workers compensation, the chemical register and the safety data sheets, before the first clean rather than when you ask.
Then a scored inspection at day 30 and monthly after that, in writing, whether you chase it or not.
The full Melbourne rate card sits on commercial cleaning in Melbourne. The Western Australian equivalent of this page is medical centre cleaning in Perth, which carries a different clinical rate for the reasons set out above.
Questions
Whiteley Viraclean, listed on the Australian Register of Therapeutic Goods as AUST L 69000. You can search that number yourself, which is the reason we print it. A hospital grade disinfectant is a regulated category in Australia and a contractor who cannot name their product and its listing number is asking you to take the category on trust.
Because the two markets are different. Melbourne clinical cleaning runs from around $60 to well past $85 an hour, and $66 sits below the band rather than at the value end of it. Pricing under a market means either shortening the protocol or losing money, and the first is what usually happens. Victorian on-costs are also higher: a 3.155 per cent WorkSafe premium for cleaning and a 1.80 per cent portable long service levy that Western Australia does not have.
No. We clean environmental surfaces. Clinical and related waste, sharps containers, contaminated linen and instrument reprocessing stay with your practice and your existing waste contractor. That boundary is written into the scope in plain words so there is never a week where each side assumes the other did it.
Yes, and most practices want exactly that. Evening work after 6pm and early morning work before 6am attract the after hours rate, and where a practice needs an overnight finish that is quoted at the overnight rate. We show which window your quote is built on rather than quoting a daytime rate for an evening job and adjusting later.
A dated and version numbered scope of works specified per room type, a chemical register with a current safety data sheet for every product held on your site, the ARTG listing for the disinfectant, national police check records for the cleaners attending, certificates of currency for public liability and workers compensation, and a monthly scored inspection report. All in a form you can attach to a file rather than transcribe.
By room type, not by floor area. A consult room, a treatment room, a dental surgery, a waiting room, a washroom and a corridor each carry different times and different protocols, so each is measured and timed separately. You receive an itemised quote showing the rooms, the hours, the frequency and the rate. A clinic priced on square metres alone is over-quoted on its corridors and badly under-quoted on its treatment rooms.
Yes. A dental surgery carries roughly double the high touch surface density of a general practice consult room, so it is timed and specified separately rather than counted as another room. The chair, delivery unit, bracket table, spittoon exterior, light handles and operator seating are each named in the scope.
Call us and we attend. Additional visits with notice are charged at the periodic rate of $68 an hour plus GST, and a call out inside 24 hours is $85. We would rather agree an escalation scope with you in advance, so that increasing the frequency and expanding the high touch list is a phone call rather than a negotiation.
Next step
Arranged outside consulting hours, about forty minutes, no obligation. You get a scope written per room type and three frequency options inside two business days.