End of lease · Melbourne
A fixed price before we start, the full inclusion list published on this page, and a seven day re-clean guarantee if your agent raises something. Prices include GST. Read what Victorian law actually requires first, because it is less than most cleaners imply.
Before you book
No law in Victoria requires a renter to hire a professional cleaner at the end of a tenancy. The standard is that the property is returned reasonably clean, allowing for fair wear and tear, and that comes from section 63 of the Residential Tenancies Act 1997 (Vic).
We have set the whole position out properly, including regulation 12 and the carpet clause, on what Victorian law actually requires when you move out. It takes about six minutes to read and it may save you the price of this page. We would rather you read it first.
If you do book us, book us for the right reason. What you are buying is eight to eleven hours you do not have to spend at the end of a fortnight of moving, an oven and a shower screen dealt with by somebody with the correct chemicals, a fixed price agreed before we start, and a guarantee that if the agent raises a cleaning issue in the first week we go back and deal with it rather than you arguing about it.
If your agent or rental provider raises a cleaning issue within seven days of the final inspection, we return and rectify it at no charge.
We do not call it a bond back guarantee. A bond covers rent, damage beyond fair wear and tear, keys and other matters that have nothing to do with cleaning, so nobody can honestly guarantee its return. We guarantee our own work, which is the only thing we control.
Prices
Quoted before we start rather than counted up afterwards. Melbourne end of lease pricing sits below our Perth pricing because the Victorian standard is genuinely lower, so the job genuinely takes less time. We have passed that through rather than pocketed it.
| Property | Fixed price, inc GST | Indicative hours |
|---|---|---|
| 1 bed, 1 bath apartment | $310 | 4.0 |
| 2 bed, 1 bath | $400 | 5.5 |
| 2 bed, 2 bath | $460 | 6.0 |
| 3 bed, 2 bath | $560 | 7.0 |
| 4 bed, 2 bath | $700 | 9.0 |
| 5 bed, 2 or 3 bath | $850 | 11.0 |
Two storey adds 15 per cent, because stairs, a landing and a second set of wet areas take real time. Still furnished adds 20 per cent, because everything has to be moved and cleaned around. A property in genuinely poor condition is quoted after we have looked at it rather than guessed at over the phone.
Oven detail is included in the fixed price above. Carpet steam cleaning is $45 a room with a three room minimum, and an open plan lounge and dining counts as two rooms. Interior windows on a three bedroom property are $75. Fridge interior $45. Blinds, balconies and garages quoted on request.
A 50 per cent deposit confirms the booking and the balance is due on completion. That is normal for one-off work. Card, EFT or direct debit. If your handover date moves, tell us as early as you can and we will move with it where the calendar allows.
The inspection
After enough final inspections the list stops being a mystery. These are the items that appear far more often than anything else, and our checklist is built around them rather than around a generic room order.
Kitchen: oven inside and out, griller, racks, rangehood and filter, cooktop, splashback, benches, sink and taps, all cupboards and drawers inside and out, dishwasher filter and seal, fridge cavity where the fridge has gone.
Bathrooms and laundry: shower screen descaled, tiles and grout, bath, basin, tapware, toilet including the base and behind the pan, mirrors, cabinets inside and out, exhaust fan cover, laundry trough and cupboard.
Throughout: all floors vacuumed and mopped, carpets vacuumed, skirtings, door frames and doors, light switches and power points, all internal windows plus reachable external glass, tracks and flyscreens, wardrobes inside, light fittings, cobwebs inside and out, garage swept.
External windows above ground floor, gardens, lawns and green waste, rubbish removal beyond ordinary bin use, pest control, mould remediation, wall washing beyond spot cleaning, and anything that cannot be improved without damaging the surface: permanent staining, etched glass, burnt on oven enamel and paint overspray. We tell you before we start rather than after.
Timing
We need it clear of furniture and belongings. A part packed property means cleaning around boxes, and the guarantee cannot cover a surface nobody could reach.
No power means no oven clean and no vacuuming. Disconnecting utilities the day before the clean is the most common avoidable problem we see, and it is entirely avoidable.
The buffer is what lets us deal with a stubborn oven or a heavily scaled shower screen without anybody panicking. Booking both for the same morning removes the margin that makes the guarantee useful.
Every room, including the things that seem trivial. It costs five minutes and it is the evidence that matters if there is ever a disagreement.
A property manager does not need the cheapest exit clean. They need one that does not generate a second visit, a disputed bond and four emails.
The seven day guarantee is written for that. Prices are fixed and published, so a figure can be quoted to a renter without a quote request. Invoicing can go to the renter, the rental provider or the agency. We also do move in cleans for incoming renters, cleaning between tenancies for rental providers, and ongoing work through house cleaning in Melbourne.
If you manage buildings as well as tenancies, common property sits under owners corporation cleaning in Melbourne. A commercial tenancy vacate is a different job again and is quoted at the make good rate on warehouse cleaning in Melbourne. Our Western Australian exit cleaning is at end of lease cleaning in Perth, priced differently because the market and the standard there are both different.
Where
No travel charge within 25 kilometres of Broadmeadows, which covers the whole northern corridor. Between 25 and 40 kilometres there is a $25 visit fee, and we tell you before you book rather than adding it afterwards.
Questions
Fixed prices including GST: 1 bed apartment $310, 2x1 $400, 2x2 $460, 3x2 $560, 4x2 $700, and 5 bed $850. A two storey property adds 15 per cent and a still furnished property adds 20 per cent, because both genuinely take longer. Oven detail is included. Carpet steam cleaning is separate at $45 a room with a three room minimum.
Because the job is genuinely smaller. The Victorian standard is reasonably clean allowing for fair wear and tear, and Consumer Affairs Victoria's guideline expressly says that is not a standard of perfection. We budget 7.0 hours for a 3x2 in Melbourne against 7.5 in Perth, and Melbourne exit cleaning is a more contested market. We have passed the difference through rather than averaging the two states and overcharging one of them.
No. Section 63 of the Residential Tenancies Act 1997 (Vic) requires the property to be left reasonably clean, allowing for fair wear and tear. It does not require a contractor or a receipt. Regulation 12 of the Residential Tenancies Regulations 2021 permits a professional cleaning requirement only in narrow circumstances. We have set the whole thing out on our page about what Victorian law actually requires, including the carpet clause.
If your agent or rental provider raises a cleaning issue within seven days of the final inspection, we return and rectify it at no charge. It covers cleaning that was in the agreed scope. It does not cover carpet steam cleaning unless you booked it with us, damage, fair wear and tear, or a property that has been lived in or moved through since we finished. Claims come to us in writing inside the seven days with the agent's list or photographs.
Because we could not honour it honestly. A bond covers rent, damage beyond fair wear and tear, keys, abandoned goods and cleaning. We control the cleaning and nothing else on that list. A guarantee that reaches across the whole bond either promises something the person giving it cannot control, or collapses once you read the conditions attached to it.
A 3x2 is around seven hours of work and a 5 bed closer to eleven. Most properties are done in a single day by a team of two. We need the property empty of furniture and belongings, and we need power and water connected, because without power there is no oven clean and no vacuuming.
We would rather not, and we will usually push back. Book the clean for the day before, so there is time to deal with an oven that needs a second pass or a shower screen with heavy mineral scale. Putting the clean and the inspection in the same morning removes the buffer that makes the guarantee worth anything.
Read your entry condition report and your lease before anyone tells you the answer. A carpet steam cleaning clause is a professional cleaning requirement and sits inside regulation 12, which permits one only in narrow circumstances. If the carpet is genuinely soiled from your occupation it is probably worth doing regardless. If it is simply older than it was, that is wear. We will do it at $45 a room if you want it, and we will not tell you the law obliges you to buy it.
Next step
Tell us the bedrooms, bathrooms, whether it is furnished and your handover date. We come back with a fixed price within one business day.